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Create a ticket or get instant answers to common questions


The best way to contact us for assistance or new enquiries is to raise a support ticket from your account area.

Knowledge Base

For help with common issues and advice on getting started please try visiting our knowledge base.

Live Chat

For a quick response to general enquiries try speaking with one of the team over live chat.

Frequently asked questions

What are your opening hours?

Our offices are open between 7am and 10pm GMT. We will respond to high priority issues such as server outages 24/7.

What are your service level agreements (SLA's)?

Our SLA's for ticket priorities are:

High  – Complete outage or major issue with your hosting. We aim to respond to all high priority tickets within 30mins.
Medium – Urgent questions or problems with your hosting. We aim to respond within 1-2 hours.
Low – Non urgent questions. We will aim to respond the same day within office hours.

What is your refund policy?

Please see our refund policy for full terms and conditions.

Is there a guide to transfer my domain from another provider?

Please see the How do I transfer a domain name to Raid Host? article in the knowledge base.

Is there a guide to transfer my website from another provider?

If you have an existing website and would like to transfer it to Raid Host, please get in touch with our technical team who will be happy to assist you in the migration.

I have another question not answered here

First try visiting our extensive knowledge base which contains more answers to frequently asked questions and several user guides to get you started. If you find you still need help feel free to contact our support team who will be happy to assist you.

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