Refund and Money Back Guarantee Policies
If you are not 100% satisfied with your purchase, you can either cancel or exchange your purchase any time for a full refund of the remaining term or account credit towards another service if you opted for the exchange option. No refund will be given if the account is found to be breaking Raid Host’s Terms and Conditions.
Some items are non-refundable:
- Domain name registration
- SSL certificates
- VPS or Dedicated server setup fee or first payment
Service Level Commitments
In the event that Raid Host does not meet its Dedicated Hosting SLA commitments, clients will become eligible to request compensation for downtime reported by service monitoring logs. If Raid Host is or is not directly responsible for causing the downtime, the customer will receive a credit for 10 times the actual amount of downtime.
This means that if your server is unreachable for 1 hour (beyond the 0.1% allowed), you will receive 10 hours of credit.
All requests for compensation must be received within 5 business days of the incident in question. The amount of compensation may not exceed the customer’s monthly recurring charge. This SLA does not apply for any month that the customer has been in breach of Raid Host Terms of Service or if the account is in default of payment.
Please see the dedicated service service level agreement page for full terms and conditions.
Last revised on January 5th, 2022