Terms of Service – Dedicated Hosting

Raid Vision Ltd t/a Raid Host Dedicated Hosting Terms of Service

Raid Host provides web hosting services to subscribers around the world. The following terms of service are designed to provide the highest level of service available.

Content

Raid Host will be the sole arbiter as to what constitutes a violation. Content that does not meet these standards will be removed without prior notice to the subscriber.

All services provided by Raid Host are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom, United States Federal, State or Local law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, material that jeopardizes national security, or material protected by trade secret or other laws. The subscriber agrees to indemnify and hold harmless Raid Host, from any claims resulting from the subscriber’s use of Raid Host’s services which damages the subscriber or any other party.

Note: Sites that promote any illegal activity or content that may be damaging to Raid Host servers or any other server on the Internet. Links to such materials are also prohibited.

Examples of prohibited content or links include (but are not limited to):

  • IRC Software
  • Pirated software
  • Proxies
  • Port Scanning
  • Hacking sites, programs or archives
  • Warez Sites
  • Distribution of music files or any other material in which the account holder does not own the copyright.
  • Adult Sites
  • Game Servers (dedicated game server programs)

Housing of any of the above files is considered a violation of the terms of service.

Commercial Advertising – Email

  • Spamming, i.e. the sending of unsolicited email, from any Raid Host server or any server located on the Raid Host network is STRICTLY prohibited. Raid Host will be the sole arbiter as to what constitutes a violation of this provision. This also includes Opt-in Opt-out mail programs and mail that either directly or indirectly references a domain contained within an account at Raid Host.
  • Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Raid Host customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing, selling, or utilizing lists of email addresses from 3rd parties for mailing to or from any Raid Host hosted domain, or referencing any Raid Host account, is prohibited.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, text-bombing, unsolicited bulk text messaging or denial of service attacks is prohibited.
  • Email address cultivating, or any unauthorized collecting of email addresses without prior notification of the email address owner is strictly prohibited.
  • Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is prohibited.
  • All commercial email marketing companies must adhere to the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act of 2003. In addition such companies are prohibited the sending of bulk mail from “disposable domain names” with whois privacy protection.

Advertising & Promotions Limitations

In the following scenarios Raid Host clients are prohibited from advertising, promoting or making claims related to services which are hosted upon infrastructure at Raid Host. This limitation includes what is allowed to be stated on your website, to customers, in promotions and in advertising materials.  This limitation applies to claims by the client which relate to services hosted by Raid Host.

  • Claims related to DDOS Mitigation or any related service including, but not limited to, proxy protection, denial of service protection, denial of service mitigation or ddos or dos services.
  • Any illegal or unlawful activity
  • Any services intended to defraud, scam, defame, coerce or entice others into an unlawful activities.

Server Abuse

Any attempts to undermine or cause harm to a Raid Host server or subscriber of Raid Host is strictly prohibited including, but not limited to:

  • Logging into a server or account that you are not authorized to access
  • Accessing data or taking any action to obtain services not intended for you or your use
  • Attempting to probe, scan or test the vulnerability of any system, subsystem or network
  • Tampering, hacking, modifying, or otherwise corrupting or breaching security or authentication measures without proper authorization
  • Transmitting material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines with the intent or effect of damaging, destroying, disrupting or otherwise impairing a computer’s functionality or the operation of the System
  • Interfering with, intercepting or expropriating any system, data or information
  • Interfering with service to any user, host or network including, without limitation, by means of overloading, “flooding,” “mailbombing,” or “crashing” any computer system

You will be held responsible for all actions performed by your account whether it be done by you or by others. All sub-networks of Raid Host and all dedicated servers must adhere to the above policies.

Password Security and Account Authorization

Raid Host provides customers flexibility over their own passwords, account access and authorization procedures. Customers are responsible for selecting the appropriate authentication procedures and selecting the proper information which will be used to authenticate the account. It is the responsibility of the customer to protect the information used to authenticate their account. Account access, password security and server security are the responsibility of the customer. Raid Host will not be liable for any damages, direct or indirect, that result from unauthorized account access, password compromise or hacking.

Technical Support

Raid Host support includes access to technical support provided via ticket system, email and live chat. Raid Host has two levels of support Fully Managed or Self Managed.

Raid Host’s technical support is strictly limited to the direct customer of Raid Host and not to in-direct client. For example, a client of the Raid Host Customer is not entitled to Support from Raid Host and should at no time be given Account Access, Passwords, or Pass phrases for Raid Host’s Support. It is the obligation of the Raid Host customer to ensure compliance with this policy.

Please see our support information page for more information.

Best Effort Support

Raid Host will, when possible as a courtesy to its customers, provide Best Effort support on products, applications and 3rd party software that is not explicitly covered under the customers management contract. Best Effort support means that when possible Raid Host technicians will provide their best effort to help support our customers. Best Effort Support is not guaranteed and may vary dramatically. No warranties or guarantees are provided on Best Effort Support.

Raid Host provides Bundled Bandwidth Packages for Internet Data Transfer. When purchasing a Bundled Bandwidth Package your outgoing bandwidth transfer will be used to calculate your bandwidth usage. Incoming data transfer will not be counted towards your bundled bandwidth usage. If your actual data transfer usage exceeds the amount of your bandwidth package you will be charged a bandwidth overage fee in addition to your Bundled Bandwidth Charge. The bandwidth overage fee will be specified in your order. Currently the bandwidth overage fee is the same as the stated Pay As You Go outgoing bandwidth charge. (£0.25 per GB)

Incoming data transfer is currently free.

CDN (Content Delivery Network) Bandwidth and Overage Fees

When choosing to use our Content Delivery Network (CDN) to accelerate your website – as well as images/videos/etc on that website – you are responsible for all bandwidth costs associated with delivery of your content over the public internet. This responsibility includes bandwidth costs incurred due to piracy. Raid Host makes options readily available that can prevent overage charges caused by “hot-linking.” When using a CDN, all assets are assigned a CDN URL. There are individuals, or 3rd party sites, that target these asset URLs and serve them without the site owner’s permission. We strongly recommend that you take steps to protect yourself, your content, and your invoice from hot-linking. Due to a range of customer preferences, Raid Host does not enable hot-linking protection measures by default. It is recommended that you take measures to protect yourself such as:

1) Constantly monitor bandwidth utilization and verify alerts containing information on abnormal CDN bandwidth usage
2) Implement proactive measures to make accessing your site’s source code more difficult

Dedicated Server Support

Basic support and maintenance of dedicated servers is provided at the discretion of Raid Host In the case of erroneous instances or support issues extending beyond what we determine to be within the realm of reasonable assistance, support is priced as follows:

£25-£75/hour depending upon the technical requirement.

Scheduled Maintenance and Downtime

Raid Host will use its commercially reasonable efforts to provide services 24 hours a day, seven days a week. Subscriber acknowledges that from time to time the services may be inaccessible or inoperable for various reasons, including periodic maintenance procedures or upgrades (“Scheduled Downtime”); or service malfunctions, and causes beyond Raid Host’s control or which are not reasonably foreseeable by Raid Host, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks, or network congestion or other failures. Raid Host will provide at least 48 hours advance notice to the subscriber for Scheduled Downtimes, and will use commercially reasonable efforts to minimize any other disruption, inaccessibility and/or in-operability of its web servers. Raid Host has no responsibility for downtime resulting from a user’s actions. Also, the 99.9% network uptime guarantee does not apply for shared accounts.

Refunds

Refunds will be posted for full remaining months and only for plans including a money back guarantee (shared hosting only). Virtual Dedicated, Virtual Private, and Dedicated servers are not included for the Money Back Guarantee. Notice of cancellation must be given before the month in question begins. Setup fees are NON refundable. £9.99 per domain will be deducted from the money refunded if the user’s domain was registered via Raid Host’s free domain registration method.

Non-refundable items include, but not limited to:

  • Domain Names
  • SSL Certificates
  • VPS or Dedicated Server set up fees or first payment

Any violation of Raid Host Terms of Service Agreement shall result in no refund.

Account Setup, Termination, and Billing

The account will be charged on the day the order is processed, regardless of the account billing date. The account will not be charged again until the next month’s billing cycle. Billing dates are recurring on the day the account was opened.

Credit Card Charge Backs

A credit card charge back fee of £25 will be charged to any customer’s account for any charge back received by their financial institution. The original charge amount and penalty fee must be paid immediately in order to guarantee that services will remain online and available. If a customer or anyone paying on the customer’s behalf has used a credit card to pay for services ending in 2 or more charge backs, will result in credit card payment privileges being revoked (full payment will be due via money order or wire transfer). This fee will be waived and credit card payment privileges reinstated if the charge back resulted in error, provided that supporting documentation is submitted. If a credit card was used to pay for more than one customer account resulting in multiple charge backs, each account will be assessed the £25 fee. Charge backs received are reversed from the customer’s account, leaving the balance due and payable immediately. Outstanding balances are subject to the unpaid fees and delinquent accounts policy and may result in server suspension or account termination. If the account is terminated all information within the account will be deleted.

Event of Default by Customer

(Disabling of accounts due to overdue payment). If the CUSTOMER fails to pay an invoice within 14 days of the date of that invoice, Raid Host reserves the right to disconnect service without further warning. If services are disconnected for non payment, customer must pay all past due charges up to the day of service disconnection in order to reconnect service. If your account has been disabled for non payment, you may be charged a reconnection fee of up to £25 in order to re-enable your account.

Raid Host’s Remedy Upon Default; Termination

In addition to all rights and remedies granted to Raid Host in this Terms of Service (including, but not limited to, the right to charge and collect Late Charges), upon the occurrence of an Event of Default, Raid Host shall have the right (a) to cease providing the Services to Customer without notice to Customer, (b) upon not less than one (1) business days written notice to Customer, to terminate the Hosting Services, all at Customer’s cost and expense. Upon such termination, Customer agrees to and shall immediately pay to Raid Host all Fees and other amounts due and owing for Services provided through and including the effective date of termination.

Cancellation Procedure

Valid proof of account ownership will be required to terminate an account. This includes, but is not limited to, the billing password or an account passphrase created by customers. Non-secure information, such as the contact email address or account billing address, is not sufficient as a security verification. The month-to-month agreement for services is automatically renewed each month in perpetuity subject to written cancellation via help desk ticket (www.raidhost.co.uk/account) or email sent to support@raidhost.co.uk (email subject to valid proof of account ownership). Raid Host is not able to schedule cancellation requests. Customer is responsible for any fees incur for Services to customer if no formal cancellation request is submitted.

Courtesy Services for Customers

All services such as backup and cPanel are provided for the courtesy of the subscriber. It is the sole responsibility of the subscriber to maintain the subscriber’s own backup of any data. Raid Host is not responsible for lost data or for lost data due to third party software that is not maintained by Raid Host programming staff. (cPanel is not associated with Raid Host.)

Promotional Use

Raid Host may refer to You, Your company, or your logo’s for promotional purposes. Your company name, logos and the services that were provided to the customer by Raid Host may be used in promotional materials, advertising, marketing releases, newsletter, public disclosures and on the Raid Host website. This reference will be strictly limited to disclosure that Raid Host has provided services to the company and will not contain any confidential, sensitive or proprietary information in such a reference. The reference will also not provide any personally identifiable information about the individual or technical information regarding the server configuration and design used by the customer at Raid Host. However, Raid Host may disclose any information requested by law enforcement or when compelled by court order, applicable laws or regulations.

Any work or professional services performed or provided by Raid Host under this Agreement shall not be deemed .Work For Hire,. but Raid Host shall grant a non-exclusive, non-transferable license to You, for the duration of this Agreement, its employees, affiliates, and third parties commissioned by Raid Host.

Microsoft Software License Policy

Microsoft, as well as Raid Host company policy, does not allow mixing of Microsoft license ownership. For an example, a customer cannot use a Raid Host purchased Windows Server license in conjunction with their own customer license of MSSQL or any other Microsoft Product. This is a violation of Microsoft’s licensing policies. The customer would have to obtain all Microsoft licenses through Raid Host. In some instances, we can allow the customer to supply all Microsoft licensed products, including the OS. However, all licenses must be provided by the customer and may not be mixed with Raid Host licensed Microsoft products. Any questions regarding this policy can be addressed to sales@raidhost.co.uk

Limitation of Damages or Liability

Except as described in the SLA, Raid Host shall not be liable to customer for harm caused by or related to customer’s services or inability to utilize the services unless caused by willful misconduct. Raid Host shall not be liable to customer for lost profits, indirect, special or incidental, consequential or punitive damages. Notwithstanding anything else in this terms or service agreement, the maximum aggregate liability of raid host and any of its employees, agents or affiliates, under any theory of law should not exceed the amount of fees it has collected on the account. except as otherwise provided in this terms of service agreement, raid host provides all products and services “as is”, without warranty or any kind, whether express, or implied and disclaims all implied warranties, including but not limited to, the implied warranties of merchantability of fitness for a particular purpose. Customer shall be solely responsible for the selection, use, and suitability of any product and service and raid host shall have no liability associated with the forgoing. Customers are responsible for ensuring security of servers.

General

Terms Of Service are subject to change without any prior notification.

These Terms of Service are a legally binding contract between the subscriber and Raid Host

By opening an account, the subscriber agrees to the above-stated terms.

Anything not listed in the Terms of Service is open to interpretation and change by Raid Host administrators without prior notice.

All prices, with the exception of the money back guarantee, are non-refundable and non-negotiable.

The money back guarantee does not pertain to Virtual Dedicated and Full Dedicated server plans unless stated at the time of purchase.

Any violation of these Terms of Service will result in termination of the account. Raid Host maintains the right to terminate accounts without prior notification.

In the case that a customer is terminated for violating one or more of the Raid Host Terms of Service, Raid Host reserves the right to deny access to, and/or, destroy customer data stored on the offending server or account. Raid Host may at its own discretion allow access to a terminated account. If Raid Host agrees to provide access to an account which has been terminated due to a Terms of Service violation, the customer will be subject to a one-time charge of £250 or more to cover the cost of hard drives, cloning, processing and shipping.

Indemnification

Customer agrees to indemnify and hold harmless Raid Host its subsidiaries, their affiliates and each of their respective directors, officers, employees, shareholders and agents (each an “Indemnified Party”) against any losses, claims, damages, liabilities, penalties, actions, proceedings, judgements, or any and all costs thereof (collectively, “Losses”) to which an Indemnified Party may become subject and which Losses arise out of, or relate to the Agreement, Customer’s use of the Products and Services, breach of any confidentiality obligation or any alleged infringement of any trademark, copyright, patent or other intellectual property right and will reimburse an Indemnified Party for all legal and other expenses, including reasonable attorneys’ fees incurred by such Indemnified Party, in connection with investigating, defending, or settling any Loss, whether or not in connection with pending or threatened litigation in which such Indemnified Party is a party.

Raid Host may from time to time, at the request of the CUSTOMER, be enlisted to perform server administration tasks on CUSTOMER hardware which is co-located at Raid Host facilities. This service shall be referred to as “Remote Hands”. Customer agrees to indemnify and hold harmless Raid Host, its subsidiaries, their affiliates and each of their respective directors, officers, employees, shareholders and agents (each an “Indemnified Party”) against any incidental damages caused to CUSTOMER hardware in the performance of Raid Host remote hands server administration.

Last revised on October 25th, 2014