Privacy, Refunds & Cookie Policies

Cookie Policy

We take customer security very seriously and only use cookies to enhance your website experience. In order for this site to work properly, and in order to evaluate and improve the site we need to store small files (called cookies) on your computer. Over 90% of all websites do this, however, since the 25th of May 2011 we are required by EU regulations to obtain your consent first. Our website only uses cookies to allow you to add items to your shopping cart or remember your login details for quick account access later.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Personal Data Collected

Raid Host collects and stores personal information including the full name, company name, billing address, email address, IP address, landing page, referring URL for all customers upon registration and use of our service. We also store cookies for visitors to our websites in order to identify them for relevant advertising through third party websites, also known as retargeting. We also gather anonymous usage information from our visitors via cookies for usage with Google Analytics. If you have any questions regarding the data that is collected and or stored please contact us.

Security of Personal Data

Raid Host is committed to protecting the security of customer collected Personal Data. To do so we employ a variety of industry-standard security technologies and measures to help protect your data from unauthorized access, use, or disclosure which include but are not limited to encrypting any transmission of said information using secure socket layer (SSL), passing of credit card information directly to our PCI compliant Merchant Processor, encryption of any collected credit card information, encryption of passwords and other authentication mechanisms such as API keys, and restricting access to encrypted information to support personnel at Raid Host. We require that customers enter in a password to access their account information and request that customers use a password composed of different characters and of a large length to strengthen security and that they do not disclose this information to others via electronic formats or otherwise. Please note that Raid Host cannot fully eliminate security risks associated with the collection of said data and mistakes and security breaches may happen, please contact us if you have any questions regarding the security of our website, application, or otherwise.

Third Party Disclosure of Personal Data

Raid Host does not disclose any Personal Data to any third party companies for purposes of partnerships or advertising.

Raid Host may disclose Personal Data to comply with relevant laws and legal governing bodies of any country in which we do business, or where a customer may reside in order to remain compliant with United Kingdom and International Laws, whereby mandated by state and or federal agencies for the purposes of criminal investigations or by court order.

Raid Host for the purposes of billing does disclose personal information such as name, billing address, IP address, and credit card information to third party merchants for processing payments.

Access to Personal Data

Raid Host customers have access to their personal data including full name, company name, email address, and credit card information. Customers have the ability to delete data related to their full name, company name, and identifiable billing information which will no longer be stored in our databases, with the exception of: email address, network logs, cases where fraudulent or otherwise illegal activity has been deemed to occurred as determined by law enforcement or Raid Host management, in which case the information may remain in our database indefinitely in order to help facilitate the prevention of repeated abuse in the future from the offending party.

To have your email permanently removed please contact us.

Refund Policy – Raid Host Services

If you are not 100% satisfied with your purchase, you can either cancel your order/service for a full refund or exchange it for something else. You can cancel or exchange your purchase any time for a full refund of the remaining term or account credit towards another service if you opted for the exchange option. No refund will be given if the account is found to be breaking Raid Host’s Terms and Conditions.

Some items are non-refundable:

  • Domain name registration
  • SSL certificates
  • VPS or Dedicated server setup fee or first payment

Last revised on September 20th, 2013